Data Breach Notification,
Data Security,
Fraud Management & Cybercrime
NCSC Chief Warns Recent Retail Hacks Should Serve as a ‘Wake-Up Call’ for Cybersecurity Professionals

A recent report by the National Cyber Security Centre (NCSC) reveals a staggering 50% rise in cyber incidents across the United Kingdom over the past year. Ransomware attacks remain the most prevalent threat, prompting NCSC CEO Richard Horne to refer to recent breaches targeting major retail brands such as Marks & Spencer and Co-op as a critical alert for organizations tasked with cybersecurity.
According to the NCSC’s annual review, conducted between September 2024 and August 2025, there were 429 recorded incidents, the third consecutive annual increase, including 204 deemed nationally significant. Notably, 18 of these incidents were classified as “highly significant,” impacting essential services within the UK.
The breach at Marks & Spencer alone is estimated to have incurred losses and recovery expenses of around 300 million pounds, underscoring the financial ramifications of such cyber threats. Richard Horne emphasized that the landscape reflects a “new normal,” where diverse businesses—from small cafés to critical infrastructure operators—are equally vulnerable to cyberattacks.
“Cybersecurity should not be viewed solely as a concern for technical teams,” Horne stated. “All leaders must accept responsibility for enhancing their organization’s cyber resilience.” In line with this directive, the UK government recently extended a significant 1.5 billion pounds loan to Jaguar Land Rover as the company grapples with the fallout from a recent cyber incident that has severely hampered production.
In light of escalating financial threats posed by cyber incidents, UK officials have issued recommendations urging CEOs and board chairs to prioritize cybersecurity measures. A joint letter highlighted that bolstering cyber resilience is vital for fostering economic growth and establishing a climate conducive to investment and innovation.
Trevor Dearing, director of critical infrastructure at Illumio, asserted the importance of operational resilience, emphasizing that prolonged business shutdowns worsen financial losses. He remarked, “Recent incidents teach us that true proactivity lies in early risk identification and swift breach containment.” The Cyber Security and Resilience Bill, currently being formulated, will mandate critical infrastructure operators to apply necessary security patches and prohibits ransomware payments, aiming to enhance incident reporting.
This proposed legislation signals an important shift; however, industry experts argue that a clearer categorization framework beyond the current 13 identified sectors is essential. Nathan Webb, principal consultant at Acumen Cyber, highlights the interconnected nature of businesses and their IT supply chains, urging organizations—especially those classified as critical national infrastructure—to perform stringent checks.
The recent increase in high-profile cyber incidents in the UK serves both as a warning and an opportunity for business leaders to assess and strengthen their cybersecurity protocols. Understanding potential tactics reflected in the MITRE ATT&CK framework—such as initial access, persistence, and privilege escalation—becomes crucial in mitigating future risks and responding effectively to the evolving threat landscape.