Recent advancements in technology are enabling call centers to safeguard against data breaches, uphold PCI and HIPAA standards, and protect customer confidentiality in real time.
AUSTIN, Texas, Oct. 15, 2025 /PRNewswire/ — Athena Security, an innovator in AI-driven security and compliance solutions, has unveiled its new Cell Phone, Transmitting Device, and Smart Glasses Detection System. This technology aims to bolster the protective measures of business process outsourcing and call centers against unauthorized recordings, data theft, and compliance infractions.
As business process outsourcing and call centers grapple with the management of extensive volumes of personally identifiable information (PII), protected health information (PHI), and sensitive financial data, the presence of unauthorized recording devices such as smartphones and smart glasses has become increasingly concerning. The 2024 Cost of a Data Breach report by IBM reveals that the average global cost of a data breach has surged to $4.88 million, with 83 percent of organizations projected to experience a breach. Such data underscores the pressing need for proactive, privacy-oriented precautions. Athena’s detection system identifies unauthorized devices in real time, alerting security teams preemptively to avert data exposure.
Lisa Falzone, co-founder and President of Athena Security, emphasizes the vulnerability of call centers and BPOs, stating, “These entities are prime targets for cybercriminals. By expanding our AI detection technology to include phones and smart glasses, we are empowering companies to safeguard their clients’ sensitive information while adhering to PCI and HIPAA regulations.”
Advanced AI Detection Tailored for Privacy-First Environments
The cutting-edge technology behind Athena’s Cell Phone Detection System builds on the success of its Weapon Detection System (WDS). This system can distinguish between concealed and visible electronic devices—ensuring compliance with no-phone or restricted-use protocols within sensitive areas.
Comprehensive Reporting and Analytics
The Cell Phone Detection System is fully integrated with Athena’s security analytics platform, providing powerful reporting and visibility akin to its WDS. This includes detailed device detection reports, access control integration that automatically handles restricted device alerts, automated notifications to HR for immediate internal response, comprehensive incident reports documenting all privacy breach attempts, and performance dashboards that track compliance metrics across various locations.
Maintaining Trust in Every Interaction
Unauthorized recordings pose significant risks, including substantial fines, data loss, social engineering attacks, and reputational harm. Athena’s technology enables call centers to adopt a proactive approach, ensuring a secure and compliant operational environment.
About Athena Security
Athena Security stands at the forefront of AI-enhanced physical and digital security solutions. Its mission is to protect individuals and data through innovative technology, featuring offerings such as weapon detection, visitor management, and cell phone/smart glasses detection. Headquartered in Austin, Texas, and San Francisco, California, with a remote office in Jacksonville, Florida, Athena Security is committed to advancing security technology standards. For further details, visit www.Athena-Security.com.
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SOURCE Athena Security INC
