Inclusion of Diverse Needs Lacking in AI Development for Face Verification
Recent discussions highlight the significant gap in the development of facial recognition technologies, particularly regarding the inclusion of individuals with disabilities and those with facial differences. Kathleen Bogart, a professor of psychology at Oregon State University and a researcher in disability studies, emphasizes the necessity of involving these groups in the design process. She asserts that the current AI systems often reflect an existing bias and underrepresentation that predates the technology itself. This oversight exacerbates issues related to accessibility and user experience.
The frustrations experienced by users of face verification systems underscore the urgent need for inclusive technology. Maryland resident Noor Al-Khaled has faced ongoing challenges while attempting to create an online account with the Social Security Administration (SSA). Diagnosed with the rare craniofacial condition Ablepheron Macrostomia, Al-Khaled hopes to access government services more efficiently through her online account. The requirements for facial verification, however, have posed significant barriers. She has repeatedly encountered mismatches between her ID and the selfies required by the system, leading her to feel excluded from essential societal functions.
Al-Khaled has voiced her concern regarding the emotional toll of these technological failures, stating, “It just makes me feel shut out from society.” This sentiment is shared by others who experience similar issues when navigating online systems that lack alternative access routes. As pointed out by Byrum from Present Moment Enterprises, the absence of fallback options leaves individuals entangled in complex and often frustrating technological systems.
In response to these challenges, the SSA has indicated that alternative verification methods are available, emphasizing its commitment to ensuring accessibility for all users. The agency clarifies that it utilizes third-party services like Login.gov and ID.me for identity verification, which by design are meant to streamline access. However, concerns persist regarding the efficacy and inclusiveness of these systems, especially when considering the unique challenges faced by users with facial differences.
ID.me has acknowledged the importance of accessibility, with a spokesperson stating that assisting individuals with facial differences is among their priorities. The agency has extended support to users like Al-Khaled to address their specific needs, though such assurances have been met with skepticism by those who have faced similar challenges. As actor and motivational speaker Corey R. Taylor, who also has a craniofacial anomaly, recounts, he encountered similar verification issues while attempting to access a financial application. The face verification system failed to recognize his identity, leading him to contort his face in various ways for a successful match, ultimately resulting in a frustrating customer support experience.
The intersection of technology and human inclusivity remains a pressing concern, particularly as face verification systems become more widely implemented. Without meaningful involvement from affected communities in the development of such technologies, the potential for ongoing inequities and frustrations is likely to persist. As businesses and governmental agencies alike lean into digital transformations, they must remember the diverse needs of all users to create equitable and functional systems.
